PRELIMINARY

ST LUXURY takes your privacy very seriously and is committed to protect it. ST LUXURY is keen on offering you, personalised services that respect your privacy and your personal choices.
The purpose of this privacy policy (« Policy ») is to inform you in a clear, simple, and comprehensive manner about the processing of personal data that you provide us, or that we may collect through the various contacts you may have with ST LUXURY (stluxury.fr, customer service, social network, mobile app, trade fairs, events), their possible transfert to third persons as well as your rights and options to enable you to control your personal information and protect your privacy, in compliance with the regulations in place.
We recommend you to carefully read this privacy policy, as it contains important information about your personal data.
Please do not hesitate to contact us, if you have any questions or comments about this Policy and the processing of your data.

DATA PROCESSING

Your personal data is collected by ST LUXURY, SAS, whose resgistered office is located at 32 Rue du Bolé, 31670, Labège, with a share capital of 33 335€, registered in the Toulouse Trade and Companies Register under number 899 689 772. In this context, ST LUXURY – and/ or its service provides acting in its name and on its behalf – determines the purposes, technical and legal means of processing personal data and undertakes to take all the organisational measures necessary to guarantee secure processing that complies with the French Data Protection Act of 6 January 1978, as amended by the Act of 6 August 2004, and the European Regulation of 26 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of this data (« GDPR »).
ST LUXURY is free to select any physical or legal person responsible for processing users’ personal data on its request and on its behalf. In this case, ST LUXURY undertakes to select subcontractors who provide adequate guarantees in terms of technical and organisational procedures of personal data.

WHICH TYPES OF PERSONAL DATA IS COLLECTED ?

Personal data refers to any information relating to a physical person that enables them to be identified directly (e.g. by your name) or indirectly (e.g. by your customer identification number)
The personal data collected depends on how you interact with ST LUXURY, and the purposes of this interaction as defined in this Policy.
However, we only collect personal data which is relevant and necessary to theses interactions. We collect the following categories of personal data :
We collect the following categories of personal data :

  • Your identity and contact details (surname, first name, e-mail address, telephone number), when you decide to provide them, for example by submitting the pre-order form.
  • The details of your purchases (including orders, tracking, corresponding invoices, amount and type of purchase), and repairs.
  • The history of your request through our customer service department
  • Your preferences, and physical data that you may communicate to us, in order to proceed to a purchase (your size, your preferences, summary information on your lifestyle)
  • Information that you decide to communicate publicly, through our social networks or our website
  • Your location data. When you authorise it, and use our mobile app, or our connected products, we may know your GPS location
  • Your browser and your browsing behaviour when you use our website

We will notify you when your information is required to process to your request, or to provide our products and services. Not providing us this information may delay, or even prevent, the processing of your request, or the provision of our products and services.
To ensure the accuracy of your information, we suggest you to regularly check it is up-to-date. You can do this by informing us by writig of any modifications to the following e-mail address : contact@stluxury.fr

HOW WE COLLECT YOUR PERSONAL DATA ?

We may collect your personal data both directly from you and indirectly.
You can provide us data directly :

  • When you create an account
  • When you subscribe to our newsletter
  • When you use our website, our mobile app, or our connected items
  • When you pre-order products through our customer service departement
  • When you take part in any of our events

We may indirectly collect your data when you use our website or mobile app, such as IP address and other browsing data (browser type, operating system, device model), in particular through cookies installed on your computer, tablet, or mobile phone. Some cookies are essential for the effective operation of our digital plaforms, while others are used for analysis purpose, helping us to provide you with more personalised services and improve your digital experience. If you are interested in finding more information about cookies, and how to change your cookies preference, please consult our cookies policy.

WHY DO WE COLLECT YOUR PERSONAL DATA, AND HOW DO WE USE IT ?

The personal data that we collect and used is based on one or more of the following legal bases :

  • We have obtained your prior consent (for example, when you subscribe to our newsletter). In addition we inform you that you have the right to revoke your consent at any time under this particular legal basis (refer to the paragraph below « The rights you have over your personal data »)
  • The processing is necessary for the performance of a sales contract (for example, when you purchase on our website).
  • We have a legitimate interest in carrying out the precessing, unless your interests or fundamental rights and freedoms prevail (for example, the prevention of payment fraud)
  • When we are required to process your personal data in order to comply with applicable laws and regulations

As a result, we may use your personal data for one or more of the following purposes :

  • Personalise your experience with ST LUXURY. Collecting your data allows us to improve our understanding of your interests and to suggest products tailored to your preferences.
  • Process your requests. Your data enables us to deliver your unders, to answer to your questions, and to discuss with you, in particular concerning our account, or our privacy policy, and to manage any complaints or litigation.
  • To ensure brand security. We process your data to protect us from the risks of fraud, fraudulent theft or any other reprehensible act that may affect our business. For example, to counter counterfeiting or sales of our products in contracdiction with our general terms and conditions of sales.
  • To implement a marketing policy. Your data will enable us to contact you to inform you of special offers, or the arrival of new products. In addition you have the right to refuse to receive our offers if you do not wish to receive them (refer to the paragraph below « Your rights regarding your personal data »)

Conduct analyses and statistics. Your data, and in particular your opinion, enable us to evaluate and improve our website and our products.

To comply with our legal obligations, including the obligation to provide information to regulatory authorities where required by law, for example to comply with regulations relating to the prevention and combatting of fraud, money loundering and the financing of terrorism.

HOW LONG DO WE KEEP YOUR DATA ?

Your personal data is kept in accordance with the limit time set by law, for the period necessary to ensure the pursuit of the purposes described above : Your data is therefore kept :

  • By default for a maximum of 30 days, or for the time it takes to process the request when you contact our customer service department.
    For three (3) years from our last contact, if you are a prospects (you are not a ST LUXURY customer, but you are interested and you follow the brand’s new).
  • For ten (10) years following the end of our commercial relationship, if you are a ST LUXURY customer (you are a customer once you have purchase one of our products or services)
  • For the cookies used on our various degital platforms, your data will be stored for the thirteen (13) months from the time thay are installed on your device.

Once we no longer need to use your personal data, we delete it from our systems and records, or make it anonymous, so it cannot be used to identify you. However, we may retain your data for archiving, purposes, to manage complaints and litigation, to comply with our legal and/ or regulatory obligations, or to respond to request from the authorities authorised to do that.

MAY WE DISCLOSE AND/ OR TRANSFERT YOUR DATA ?

We only share your data with the designated parties below and for the following purposes :

  • ST LUXURY employees, who need and are authorised to use your data for the above mentioned purposes. The employees of our brand undertake to respect confidentiality.
  • To third parties acting on behalf of ST LUXURY. Disclosure to such third parties is strictly controlled and subject to a confidentiality policy. Disclosure may be made for one of the following reasons :
    – Technical service providers responsible for developping IT support
    – Marketing and communication research
    – Delivery services
    – Verification of the authenticity of data more specifically for payment methods
  • To legal parties, when we are obligated under the law, in response to a request from an authorised authority, or as part of court order.

The service providers we work with are obligated to respect confidentiality and are not authorised to use your personal data for any other purpose. We also require them to implement appropriate security measures to protect your personal data. Furthermore, your personal data is not transferred to any country outside the European Union.

HOW DO WE PROTECT YOUR PERSONAL DATA ?

We do everything in our power to ensure the protection of your data, and to ensure that appropriate security measures are put in place to protect your data effectively against any leakage, unauthorised disclosure or access, and any other form of unlawful processing. However, because of the risk presented by the internet, we cannot guarantee with certainty that your data and personal information are completely secure.
We invite you to be extremely careful, when you use the internet to access to our website, mobile app, or social networks.

YOUR RIGHTS WITH REGARD TO YOUR PERSONAL DATA :

In accordance with the applicable laws and regulations, you may at any time make some modifications, with regard to your personal data, as well as request to access, make some rectification, deletion, portability, restrict processing and refuse it.

Below is a summary of your rights regarding your data :

Right of access : You may request and receive a copy of your personal data, in accordance with Article 15 of the RGPD.
Right of rectification : You may ask to rectify any errors in your personal data or request that it be completed, in accordance with Article 16 of the RGPD.
Right to be forgotten : You can ask us to delete your personal data in accordance with Article 17 of the RGPD.
Right to restrict processing : You may restrict the processing of your personal data, in accordance with Article 18 of the RGPD.
Right to portability : You can ask to receive in a structured format the personal data that you have given us about yourself and/ or ask us to transfert this data to a third party, in accordance with Article 20 of the RGPD.
Right of objection : You may at any time object to the processing of your personal data for compelling and legitimate reasons relating to your situation
ST LUXURY will no longer process your personal data, unless they are compelling legitimate grounds for the processing which override your interest and your rights and freedoms, or if the processing is justified for the puposes of contesting, exercising or defending our legal rights.

You may at any time, use the rights mentioned above by sending an electronic message to the following address : contact@stluxury.fr or by ordinary letter to the following address : ST LUXURY - 32 Rue du Bolé – 31670 Labège.

You also have the right to submit a complaint concerning the processing of your personal data by ST LUXURY to the Commission National de l’Informatique et des Libertés, the competent organisation for the French territory.

OUR COOKIES POLICY

We may collect some information through cookies, which enable us to personalise your content and the advertising offered to you, as well as providing you with an option to access to social networks.
To find out more information about our cookies policy, please refer to our cookies policy.

PROTECTION OF UNDERAGE

Our website is intended for adults. We do not collect data from underage persons, except with the express permission of their parent or tutor, or where permitted by law. You must be at least sixteen (16) years old to provide us with your data, and eighteen (18) years old to purchase a product through our website or mobile app.
Nous ne collectons pas les données d’une personne mineure, sauf autorisation expresse de son parent ou tuteur, ou dans les cas autorisés par la loi. Vous devez être âgés d’au moins seize (16) ans pour nous communiquer vos données, et de dix-huit (18) ans pour acheter un produit via notre site internet ou application.
However, if we learn that an underage person has communicated personal data and information to us, we will delete it.

PROCEDURE FOR MODIFYING THIS PRIVACY POLICY

This Privacy Policy may change in the way we treat information, and may therefore be amended.
If we change our privacy policy, we will notify you by e-mail. Also, a notice of modification will be published on the home page of the stluxury.fr website.

CONTACT US

If you have any questions about this privacy policy, to exercise any of your rights, or to revoke your consent, please contact our customer service department using the following details:
By e-mail address: contact@stluxury.fr
By letters : ST LUXURY – 32 Rue du Bolé – 31670 Labège

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